Store Policy

Product policy

All of our products are handcrafted, this means items may not look identical to pictures shown.

All our products are labelled with weights (in grams) of the products at the time of packaging; the weight of the product is an average value. Due to the handmade element of all our products there will be a margin of inaccuracy, but we will always try and make sure our products weigh above their stated weight.

We try hard to make sure we always offer our full range of products to customers.

We aim to process all orders within 5 working days. However, due to the nature of our business, there may be shortages on certain product lines or we maybe away at shows or craft fairs. In the unlikely event of any lengthy delays in processing your order we shall try to contact you to advise you accordingly.

If  we run out of a particular product you have ordered, we will notify you as soon as possible via email and suggest an alternative.

Customers can request a full refund if items are out of stock.

Privacy & Safety

The General Data Protection Regulation ('GDPR') is effective from 25th May 2018. We make every effort to follow GDPR.

The information you give us is strictly confidential, we will never share your information with a third party without your express permission, unless we are required to do so by law.

When you place an order with us we will not retain any of your payment details. This just means that if you place any further orders with us you need to enter your payment details again.

We may contact you by telephone, by email or Social Media platform (such as Facebook).

We will collect and store information about you when you order through our website; enquire about our products and services online or by telephone; when you email us or when you visit our stall at events we attend. If you would like to be removed from our database please get in touch.

Wholesale Inquiries

So you've seen our lovely products and have decided you would like to stock them.

Firstly we would like to thank you for your interest, we are pleased to say that all of our products are available for wholesale.

For more information on how to become a stockist of our products please message us HERE

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments